Privacy Policy - Infinite Renewable Energy Systems

Privacy Policy

 Infinite Renewable Energy Systems Ltd Privacy Policy

 

Infinite Renewable Energy Systems Ltd specialise in the installation of Solar PV, Battery Storage Systems and EV Charging Points. We also undertake inspection and repairs on domestic renewable energy products.  We are committed to protecting and respecting your privacy.

 

Our contact details:

Name: Infinite Renewable Energy Systems Ltd

Address: Halo Enterprise & Innovation Centre, Hill Street, Kilmarnock, Scotland, KA3 1HA

Phone Number:01563 401272

E-mail:admin@infiniterenewables.uk

 

The type of personal information we collect:

We currently collect and process the following information:

  • Contact Data includes address, email address, telephone numbers, emails, text messages, social media messages and other communications between use.
  • Financial information such as bank account details, payment card details.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the website.
  • Usage Data includes information about how you use our website, app, and services. Some of this data is obtained from Internet Cookies.

 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To provide a quote for the installation or repair of a renewable energy product.
  • To conduction an inspection of your property.
  • Communicate with you for customer service purposes e.g., to provide you with updates.
  • To install or repair a renewable energy product.

We may also receive personal information from the following sources in the following scenarios:

  • Insurers, trade bodies, consumer protection schemes, dispute resolution providers and similar nature services to remedy a problem you’ve encountered.
  • We work with third parties who help us provide and market the services we offer.

 

Disclosure of Information

We may disclose your personal information to certain third parties. These will be to our suppliers and advisors who process information for us under contractual arrangements; to regulatory bodies or bodies such as other consumer schemes, consumer codes, trading standards authorities, government departments and legal or regulatory authorities.

We may share information with our fully vetted network of sub-contractors.

We use the information that you have given us to:

  • Fulfil a contractual obligation.
  • If you make a complaint to us, to enable us to respond to your complaint.
  • Provide you with information in relation to a product or service that might be of interest to you.
  • Provide, operate, and maintain, improve, and personalise our website.
  • Understand and analyse how you use our website.
  • Develop new products, services, features, and functionality.
  • For marketing and promotional purposes

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

We have a contractual obligation.

We have a legitimate interest.

Your consent.

You are able to remove your consent at any time. You can do this by contacting us at Infinite Renewable Energy Systems Ltd, Halo Enterprise & Innovation Centre, Hill Street, Kilmarnock, Scotland, KA3 1HA.

E-mail:admin@infiniterenewables.uk

Log Files

Infinite Renewable Energy Systems follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Infinite Renewable Energy Systems uses “cookies”. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Advertising Partners Privacy Policies

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Infinite Renewable Energy Systems, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Infinite Renewable Energy Systems has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Infinite Renewable Energy Systems’ Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

 

How we store your personal information

Your information is securely stored.

The data that we collect may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. We take all steps reasonably necessary to ensure that all data is treated securely and in accordance with this privacy policy including when it leaves the EEA. Where data leaves the EEA, it is subject to contractual requirements to ensure the rules continue to apply.

We keep your information for no longer than is necessary and will securely delete personal information in accordance with our retention schedules.

 

Changes to our privacy policy

We regularly review, and where necessary, update our privacy information. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

 

Your data protection rights.

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at Infinite Renewable Energy Systems Ltd, Halo Enterprise & Innovation Centre, Hill Street, Kilmarnock, Scotland, KA3 1HA.

E-mail:admin@infiniterenewables.uk  if you wish to make a request.

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Infinite Renewable Energy Systems Ltd, Halo Enterprise & Innovation Centre, Hill Street, Kilmarnock, Scotland, KA3 1HA.

E-mail:admin@infiniterenewables.uk 

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Thanks for getting in touch.